Our Policies
We are always making improvements to our services to help you receive the best care possible. This page gives you more information on our policies which aim to optimise your care. You can also check how we performed in our recent CQC inspection.
Patient Confidentiality
It is a practice policy to respect confidentiality of information at all times. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.
Zero Tolerance
We operate a zero-tolerance policy towards aggression and violence at our practice. In order for us to look after you we need to protect ourselves against any harm that may come our way. Therefore, we have the right to remove violent patients in order to safeguard all those who might have reasonable fears to their safety. Violence includes actual or threatened physical or verbal abuse leading to a fear for a person's safety.
Care Quality Commission
The CQC monitors our performance and ensures that we have all the correct policies in place to keep everyone at our practice safe. To make sure we adhere to these policies we attend and conduct regular training sessions. We are then assessed by the CQC to make sure we are doing everything as we should. Click on the link below to see how we did,
Complaints
We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager either by telephone or in writing who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. Click the link below to find out more.
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Patient Charter
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.
For further information on any of our policies, please contact the practice manager.
Disability and Discrimination
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
The building is suited with ramps, disabled parking and lifts for wheelchair access. Please visit the site access tab on the 'Contact Us' page for more information.